Frequently Asked Questions
WHERE CAN I BUY THE PRODUCTS THAT INTEREST ME?
You can buy a Bliss jewel on our e-commerce site or at Rocca 1794 boutiques and authorized retailers.
IS THERE A LIMIT TO THE QUANTITY OF PRODUCTS I CAN BUY ONLINE?
No, there are no limits for quantity or amount.
FILLING MY SHOPPING CART FORCES ME TO PURCHASE?
You can do all the tests you want and then decide not to conclude your order despite having inserted products in the cart.
WHEN DOES THE PURCHASE PROCEDURE END?
When you enter the data necessary for payment, you will be sent to the purchase confirmation page, containing the number and date of the order. Upon completion of the purchase you will receive an e-mail containing the details of the order you have submitted and confirmation that the order has been received correctly.
HOW CAN I VERIFY THE STATUS OF MY SHIPMENT?
To check the status of an order or a shipment, contact the customer service at the toll-free number or via email or connect to the tracking link that is sent to you in a dedicated email following the shipment of the product.
WHAT ARE THE MOST IMPORTANT ASPECTS TO KNOW IN ORDER TO PRESERVE A BLISS JEWEL?
When you don’t wear your Bliss jewel, keep it in its case or in a soft cloth, taking care to keep it separately to maintain its beauty.
To maintain the shine of the jewels is necessary a periodic cleaning; immerse your jewel for thirty minutes in warm water with a mild detergent, then pass it gently with a toothbrush, rinse and dry with care.
Do not do this treatment on jewelry with pearls that to be "refreshed" need only a pass with a soft cloth.
IS IT POSSIBLE TO CHANGE THE SIZE OF MY BLISS JEWEL?
Bliss allows you to change the size of jewelry, but this service is only available for certain types of product and charge. To know if your jewel is among these contact our customer service at number 800 86 86 86 or via email address bliss@bliss.com.
HOW CAN I GET MY BLISS JEWEL REPAIRED?
Contact our customer service to receive information on the repair of your Bliss jewel.
HOW CAN I REPLACE OR RETURN THE ITEMS I HAVE PURCHASED?
You can read the procedures to make a return, if you need further support contact our customer service.
CAN ALL BLISS ITEMS BE PURCHASED ONLINE?
All the jewels on our e-commerce can be purchased online, if you have a special request you can contact our customer service.
IS IT POSSIBLE TO RECEIVE MORE ASSISTANCE OR ADVICE FOR THE PURCHASE OF A BLISS JEWEL?
If you need assistance you can contact our customer service or write to us on our online chat, otherwise you can go to one of our boutiques or authorized retailer.
WHO SHOULD I CONTACT FOR ANY QUESTIONS?
If you need assistance you can contact our customer service or write us on our online chat.
ARE THERE OTHER WEBSITES THAT SELL BLISS JEWELRY?
Bliss certifies the authenticity only of the jewels sold on Bliss.com or Rocca1794.com
WILL THE ITEMS I ORDERED BE DELIVERED IN A BRANDED CASE?
All Bliss jewels are delivered in a refined case accompanied by an elegant gift bag. In the address and shipping section you can choose to ship your Bliss jewel to the recipient of the gift.